Shipping and Delivery Policy
At Nukind Healthcare Shop, we aim to provide a smooth and reliable shopping experience. Please read our shipping and delivery policy carefully to understand how orders are processed, shipped, and delivered.
1. Shipping Charges
Applicable shipping charges, if any, will be displayed at the final checkout before you complete your purchase. Customers can review these charges before making payment.
2. Order Processing and Dispatch
Once your order has been received and confirmed, you will receive an email or notification containing your order confirmation and, once dispatched, the tracking details.
Most orders are dispatched within 2–3 business days. However, in certain circumstances, dispatch may take longer due to logistical issues, courier delays, or other unforeseen circumstances. We will make reasonable efforts to resolve such issues promptly.
3. Estimated Delivery Time
Delivery timelines may vary depending on the destination, courier partner, and other logistical factors. Delays may occur due to:
- High order volumes
- Courier or transportation disruptions
- Strikes or lockdown-like situations
- Public holidays or unforeseen circumstances
We aim to dispatch all orders within 7 days of the order date, where possible. Actual delivery dates may vary depending on the shipping destination and courier service.
4. Working Days
Our support team is available Monday to Saturday, 9:30 AM to 6:30 PM.
Orders placed during the second half of Saturday, on Sunday, or on public holidays will generally be processed on the next working day.
Order processing and delivery may be affected by weekends, public holidays, or operational disruptions.
5. Packaging and Product Safety
We take care to pack products securely before dispatch. Products are packed appropriately to help protect them during transportation. Fragile items, including bottles, may receive additional protective packaging.
Please inspect your package upon delivery. If the outer packaging appears damaged, opened, or tampered with, we recommend refusing delivery where possible and contacting our customer support team immediately.
6. Order Marked as Delivered but Not Received
If your order is marked as delivered but you have not received it, please contact us within 24 hours of receiving the delivery notification.
Our team will investigate the issue with the courier partner and aim to provide an update within 48–72 hours of receiving your complaint.
Customer Support: +91 8585852744
7. Responsibility After Delivery
Customers are requested to inspect their order upon receipt. Nukind Healthcare Shop may not be responsible for loss, misplacement, or mishandling of products after successful delivery has been confirmed, subject to applicable consumer protection laws and our other applicable policies.
Please contact our support team promptly if you receive a damaged, incorrect, or tampered product so that the issue can be reviewed.
8. Delivery Restrictions
Delivery availability may vary by location. In exceptional circumstances, we may temporarily suspend deliveries to certain areas due to safety concerns, courier restrictions, natural disasters, or other operational issues. Where possible, customers will be informed of any significant impact on their orders.
9. Track Your Order
Once your order has been dispatched, tracking details will be shared through your registered mobile number or email address, depending on the available notification method.
Use the tracking information provided to check the latest shipment status. Tracking updates may take some time to appear after dispatch.
10. Contact Us
For shipping, delivery, or tracking-related queries, please contact our customer support team:
We will make reasonable efforts to assist you with your order-related concerns.