Return, Refund and Replacement Policy
At Nukind Healthcare Shop, we aim to provide customers with a reliable and satisfactory shopping experience. Please read our Return, Refund and Replacement Policy carefully before placing an order.
This policy explains the payment methods we accept, the circumstances under which a return or replacement may be requested, and the process for resolving order-related issues.
1. Accepted Payment Methods
Customers can place orders using the following payment methods, where available at checkout:
- UPI
- Debit and credit cards
- Digital wallets
- Net banking
- Cash on Delivery (COD)
Online transactions are processed through the applicable payment service providers and their security systems. Customers should review the payment details carefully before confirming an order.
2. Order Cancellation
Once an order has been placed, cancellation requests may not be accepted after the order enters processing or dispatch.
If you need to request a cancellation, please contact our customer support team as soon as possible. Requests will be reviewed according to the order status and applicable consumer protection laws.
Nothing in this policy limits any cancellation or refund rights that may be available under applicable law.
3. Eligibility for Returns and Replacements
Due to the nature of healthcare and personal care products, returns and replacements are generally considered only for eligible order-related issues.
You may contact us to request a review if:
- You received a product different from the one ordered.
- The product arrived damaged or defective.
- The outer packaging appeared tampered with at the time of delivery.
- You received a product with a shelf life of less than three months.
- You received a product that is expired or close to expiry and does not meet the applicable product or order requirements.
All requests are subject to verification and applicable legal requirements.
4. How to Request a Return or Replacement
If you receive an incorrect, damaged, defective, tampered-with, or near-expiry product, please contact our customer support team within 24 hours of delivery.
To help us review your request, please provide:
- Your order number.
- Your registered name and contact details.
- A clear description of the issue.
- Clear photographs of the product received.
- Photographs of the outer packaging and shipping label.
- A copy of the invoice or proof of purchase, where available.
Please keep the product, its original packaging, and all included items until our team has reviewed your request and provided further instructions.
5. Review and Approval Process
After receiving your request, our team will review the information and may contact you for additional details about the product, order, delivery address, or nature of the issue.
We aim to respond to return or replacement requests within 2–3 business days.
A replacement or return must be approved by our team before the product is sent back. Please follow the instructions provided by customer support.
6. Conditions for Returns and Replacements
To help us verify the issue, customers should retain the product and its original packaging until the review is complete.
A return or replacement request may be declined where the issue results from customer handling or where the information required to assess the claim has not been provided.
Examples may include:
- Packaging damaged after delivery due to handling or storage.
- Missing original packaging or product components.
- Missing proof of purchase where reasonably required for verification.
- Failure to provide sufficient details or photographs of the reported issue.
- Requests submitted outside the applicable reporting window, subject to any rights available under applicable law.
Products must not be used, altered, or disposed of while a return or replacement request is being reviewed, unless otherwise instructed by our team.
7. Replacement Timeline
Once an eligible returned product has been received and the replacement request has been approved, please allow approximately 5–10 business days for the replacement to be processed.
The actual timeline may vary depending on product availability, courier services, delivery location, and other logistical factors.
Our customer support team will communicate any significant delays where possible.
8. Refund Policy
Refunds may be considered where applicable under our policies and the circumstances of the order, including eligible cases where a replacement is not possible.
Approved refunds will generally be processed through the original payment method wherever feasible.
Estimated processing timelines are:
- Online payments: Approximately 5–7 business days after refund approval and initiation.
- Net banking: Approximately 3–5 business days after the refund is initiated, depending on the bank and payment provider.
These are estimated timelines. The time taken for the refund to appear in your account may vary depending on your bank, payment method, and payment service provider.
For Cash on Delivery orders, our team will communicate the available refund procedure and any details required to process an approved refund.
9. Products Not Eligible for Return or Replacement
A return or replacement request may not be accepted where:
- The product has been damaged due to customer handling or improper storage after delivery.
- The product has been used, altered, or damaged after delivery.
- Required product details or photographs have not been provided after a reasonable request.
- The request does not meet the applicable eligibility conditions.
These exclusions do not override any rights or remedies available to customers under applicable law.
10. Damaged or Tampered Packaging
Please inspect your order when it arrives.
If the package appears visibly damaged, opened, or tampered with, we recommend refusing delivery where possible and contacting our customer support team immediately.
If you discover an issue after accepting delivery, notify us within 24 hours and provide photographs of the package, product, shipping label, and invoice, where available.
Our team will review the matter and advise you on the next steps.
11. Policy Changes
Nukind Healthcare Shop may update this policy from time to time to reflect changes in business operations, payment procedures, logistics, or applicable legal requirements.
Any revised policy will be published on this page. Customers are encouraged to review the policy before placing an order.
12. Contact Us
For questions about returns, replacements, refunds, or order-related issues, please contact our customer support team through the official contact details published on our website.
We will make reasonable efforts to review eligible requests and assist customers with their concerns.